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Adapter Replacement Program and Shipping


Originally published on Kickstarter on 11/18/15

Hi Everyone,

I wanted to share some major updates with you.

Adapter Replacement Program

We are opening an Adapter Replacement Program for backers who are not satisfied with the adapters you received. We will send replacements for adapters that are included in the pledge levels, as well as add-on items that were paid through BackerKit. We will not be replacing any free, stretch-goal rewards through this program. This program is opt-in for individuals who received a shipment or tracking number prior to today, 11/18/15 and will subsidize the cost of the paid adapters and shipping - this is a free of charge replacement and does not require exchange. 

If you would like to partake in this replacement program, please visit www.svnsxt.com/pages/adapter-replacement-program and fill out the accompanying form with your information. This form will be open for two weeks and will close on 12/2/15 at 11:59PM*. 

*Individuals who do not wish to partake in this process or do not fill out the form prior to 12/2/15 at 11:59PM will be considered satisfied.

Shipping

With the introduction of the Adapter Replacement Program, we have temporarily slowed shipping to allow backers time to respond to the opt-in form. We will continue to ship beginning early next week. 

Thanks,

The SEVENSIXTEEN Team

Addition 11/18/15 - We would like to provide some clarification that replacement adapters will be sent out at a later date after current backer rewards and customer preorders are delivered. We are taking the time to begin this process now so that we have ample time to verify each backer who opts into the program. We will continue to fulfill backer and customer rewards/orders during this time.